So, I didn't give them feedback, I waited for them to actually contact me, and they never did. Today, Amazon sent me an e-mail asking me to leave feedback. Most sites don't let you leave feedback after a certain amount of time, so I assumed Amazon is the same way. With this in mind, I figured this e-mail probably means that time will end soon. So, in my mind, this seller has not contacted me to fix this problem since I e-mailed them, so they should get negative feedback. I'll forgive a lie if the liar apologizes, but this one hasn't looked me in the eye yet.
I leave the feedback, and get this:
fideos wrote:Hi Gopherbassist, we received your feedback and realized that you left a negative feedback stating that your item was refurbished with scratches? We can assure you that nothing is sold refurbished and if it has scratches or looks used it's something we can not see since we receive it from the companies in "new" condition. We always ask our customers to please contact us first before leaving negative feedback so that we can fix the problem and find a solution since leaving the feedback only hurts our business and it doesn't give us a chance to help you. Please contact me and I'll replace your game if I still have more in stock if not give you a discount. If you would be so kind to remove the feedback here is the best way to do so:
Have a Blessed day.
If you have the Amazon.com order number handy, you can replace the first 3 steps below with a smart link. To make the smart link, fill the order id into this link:
https://www.amazon.com/gp/css/summary/e ... ID=(insert order id here)
Go to http://www.amazon.com/your-account
Find the pull-down menu next to "View by Order." Select "Orders placed in the past 6 months" and hit the "go" button.
After you sign in, you'll see a list of your recent orders. Select the relevant order and click the "View order" button.
You will find a feedback section two-thirds of the way down the page. To remove feedback, click on the "Remove" link in the feedback section of the order summary.
You may only remove feedback if it is 60 days or less since you left the feedback.
Right now I'm kinda pissed. Not only did they ignore my initial request to fix their customer service error, now they're acting like I never sent it. Plus, they have the gall to tell me how to remove bad feedback they deserve. So what should I think? It looks to me like they are liars, because they sent me something that was not what I paid for, ignored my request to rectify it, and now want me to treat them like I got what I wanted in the first place by removing negative feedback.
