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There are two External Loop routings, one that is Feedback Insert and other that is Pre Effect. I haven't looked at the manual but perhaps you might try the other?

Also, what are you trying to loop? Did you double check that you have that effect's inputs and outputs correct, it is powered, it's volume is turned up, etc? I'm sorry, I do silly stuff like that all the time, that's the reason I ask.

Feedback insert loop is a nice twist i didn't know about. I know a handful of more basic pedals are bringing the feature back. Any of the super delays past the Nemesis?

I spoke with them on instagram (took like 3 minutes to get a reply, thanks Jwar!!!) and apparently there's a second option for routing options within the sound editor that you have to switch on.
I had all the routing correct but I assume this is where I screwed it up. I didn't get a chance to verify last night, but I'll do so this weekend for sure. I can't wait to process some of these delicious echoes.

I've messed with a few heavy-featured digi delays (Pigtronix Echolution 1, DD-20, Super Radical, TC Triple) but none of them have anything on the Nemesis. I wish there were a longer max delay time, but that's a small issue to have with such an otherwise amazing device. I don't see this one leaving my arsenal any time soon.

Can you paste the reply to fix it for future reference? Still debating pulling the trigger, but there may be other people who want it.

(been editing my venerable Echorec patch in the Qverb+ to see if I need the Nemesis badly enough)