How do I contact Mammoth?

uyotg · Post by **uyotg** » Thu Nov 08, 2012 11:14 pm

I received a couple wrong items (different knobs from what I ordered) and four incomplete ones (3.5mm stereo phone jacks arrived without nuts). I have no clue how to contact Mammoth. I tried emailing them as instructed on their FAQ (their "sales" email address), and their company contact information page doesn't actually contain any contact information.

I'm utterly lost. The knobs are OK, but the jacks, they're useless without the nuts to mount them in place... but they are unresponsive. :?:

Bellyheart · Post by **Bellyheart** » Fri Nov 09, 2012 12:52 am

Contact us has a form to fill out. Do it and they should get back. No number on the invoice?

uyotg · Post by **uyotg** » Fri Nov 09, 2012 2:06 am

Clicking Contact Us just opens my email client with their "sales" email address.

I sent them the invoice numbers. If it helps, I'll put them here again:
Missing jack nuts: #16131
Incorrect knobs: #15775

Bellyheart · Post by **Bellyheart** » Fri Nov 09, 2012 8:04 am

I meant phone number.

I'm confused. That's how you get in touch with them.

uyotg · Post by **uyotg** » Fri Nov 09, 2012 10:46 am

Well, when you put the words "number" and "invoice" right next to each other

but no, I didn't get what you mean because there is no number. Only an address. Same thing on their site--only a hard-to-find postal address and an e-mail address hidden behind some JavaScript. I assume all that secretiveness is because they really do not want spam, but ironically I can imagine that my emails are going to their spam folder or something.

If you have the phone number, would you mind PMing it to me?

selfdestroyer · Post by **selfdestroyer** » Tue Nov 13, 2012 2:42 am

sales@mammothelectronics.com works for me.

uyotg · Post by **uyotg** » Tue Nov 13, 2012 7:27 pm

I guess my emails're just going to their spam, then. I need another way to get a hold of them. Was hoping they'd come across this thread by now.

Chankgeez · Post by **Chankgeez** » Tue Nov 13, 2012 7:48 pm

Did you send him a PM here?

That might work.

skullservant · Post by **skullservant** » Tue Nov 13, 2012 7:59 pm

Is there a phone number on your paper invoice that they ship with each order?

uyotg · Post by **uyotg** » Sun Nov 18, 2012 11:11 am

Nope, still nothing. No PM replies, no phone numbers on invoices. I can only imagine they're closed or something in addition to missing my emails--I placed an order on November 3 and they haven't shipped it yet. They weren't affected by Hurricane Sandy, were they?

Guess I'll wait and hope some contact details come up in that accusatory thread started by kurtH--one of the replies even said he'd contact Mammoth on the OP's behalf.

MEC · Post by **MEC** » Sun Nov 18, 2012 12:30 pm

From their website: http://www.mammothelectronics.com/returns.asp

Mammoth Electronics
3203 Broce Drive Suite B
Norman, OK 73072
1-405-254-4112

Edit: updated contact information

Bellyheart · Post by **Bellyheart** » Sun Nov 18, 2012 8:36 pm

I just ordered about 150 bucks worth of stuff and I just can't stop bragging about it.

If it is wrong I'll be mad with you and we can road trip to kill.

uyotg · Post by **uyotg** » Tue Nov 20, 2012 5:57 pm

MEC wrote:From their website: http://www.mammothelectronics.com/returns.asp

Mammoth Electronics
3203 Broce Drive Suite B
Norman, OK 73072
1-405-254-4112

Edit: updated contact information

Thanks, MEC. Was going to give them a call today, but I got home and found the replacement stuff I ordered from them in my mailbox. Never got any replies from them, but they followed through anyway incognito. :thumb:

to that.

Bellyheart · Post by **Bellyheart** » Tue Nov 20, 2012 7:44 pm

If ya get to keep the extra knobs you win.

blakemoth · Post by **blakemoth** » Mon Dec 10, 2012 1:11 pm

skullservant wrote:Is there a phone number on your paper invoice that they ship with each order?

Updated contact Info:

Mailing :
Mammoth Electronics
3203 Broce Drive Suite B
Norman, OK 73072

Phone (8-5, CST) 1-405-254-4112
email (8-5, CST) sales@mammothelectronics.com

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