Cioks...

[Jwar]

So I bought a non working Cioks Ciokolate on here, which I knew wasn't working obviously. My hope was I could pay Cioks to fix it, but they have stopped responding to my emails all of a sudden. Has anyone out there dealt with them? I find it kind of odd that they were talking to me, and then all of a sudden just stopped. I've checked my spam filters, that's not why and I've written Poul like 4 times after the last email and he's not answering. It's weird because he seemed like he was willing to fix this thing or at very least look at it. I mean, I didn't expect him to give me a new one or anything. LOL. I wanted to pay to have it fixed. I thought that seemed fair? Maybe I'm being unreasonable? I don't know! LOL!! Hard to tell when the other party doesn't respond.

Anyway, does anyone here know much about fixing supplies?? Any of you amp gurus? It doesn't look like a transformer issue to me. There's no burn spots. The only thing is you put a fuse in and turn it on, the fuse burns right up. Now I can't see any burned components, but I didn't take the board off the bottom plate because I didn't want to mess with it too much.

I have pictures I can upload in a bit (phones dead). It would be sad if this thing isn't fixable. Just out of the simple fact that it's so nice. I didn't pay much for it, so I'm not upset. I just want to see if it can be revived.

[UglyCasanova]

Gone for the holidays? They're based in Denmark, and we Scandinavians take very long holidays.

[Jwar]

Anyone know how long these holidays last? I've emailed 5 times and got no response. LOL! I've waited over a month for a reply when he was reply like clock work before. Super strange.

[D.o.S.]

a long time.

[rfurtkamp]

Think much of Europe it's Jan. 6 at the *earliest* end to them.

[D.o.S.]

People like Jwar are the reason the US has such shitty national vacation signs.

[Jwar]

Think much of Europe it's Jan. 6 at the *earliest* end to them.

See and that's totally cool, but I wonder why he didn't say "hey we'll deal with this after the holidays". He's just not responding...sooooooooooooooo..that's odd. His last email said we'd figure something out too and I emailed him back the same day.

I may just call him. I have free calling to most Countries.

[Jwar]

So just incase anyone cares. The response I got from Poul was a little irritating and I'm actually a bit dumbstruck by his lack of professionalism based on what I've heard from others. He told me to bring it to NAMM (ok...how?) or to find a service technician to look at it? Ok. Great. Who? Who can I have look at it? That's the ENTIRE point of me contacting the dude in the first place.

So even though I'm more than willing to pay to have it fixed by Cioks, they apparently don't want to. That's totally fine, they could at least point me in the right direction. I'm a bit turned off by them right now. I think in the future, I will probably not buy anything from them based on this experience. I'm sure they make nice stuff, but I'll never find out.

[waltdogg]

That's sucks. That about the equivalent of a response I've received from Avatar Speakers about getting parts for a secondhand cab of theirs I had. After that experience. NEVER AGAIN.

But still, take a deep breath and think for a second. There's probably a language barrier, Cioks is from the Netherlands correct? This is also the worst time of the year to contact an music gear company. They're so busy with restocking inventory from the holiday and doing NAMM stuff right now you're not gonna get a straight answer from anybody.