!!!Warning All Online Pedal Purchasers!!!
Posted: Thu Oct 13, 2011 4:05 pm
Hey all,
So I just wanted to give everyone who purchases pedals through online stores and e-bay that heads up about an very rude and unresponsive company who may have flat-out ripped me off named Rogue Guitar Shop (this should not be confused with Pro Guitar Shop, which is a fantastic company).
Recently, I purchased an Empress Vintage-Modified Superdelay from Rogue Guitar Shop, because they had offered me a deal on a new one. I paid them October 1st and was told they had shipped it USPS and was given a tracking number. 4-5 days go by, and I have not received the pedal and see that the shipping status has not changed. I send them an e-mail and received a reply stating that they had accidentally shipped my pedal to guy in California and the shipping status has not changed, because the empty shipping box was still sitting on their desk. They reassured me that the knew this California customer well and that he was shipping it to me last Friday priority mail. Admittedly, a sent him an e-mail that was a bit snippy (rightly so for having $400 float around with no tracking number) but still rather politely expressing my disappointment, how I thought this situation seemed very shady, and stating that had I ordered it through Pro Guitar Shop, who had recently offered VMSD's on sale for $400, I would have been given a tracking number and would have had the pedal by now. He responded saying that I was ungrateful for the discount, it was an honest mistake and they were being upfront (which explains why they never told me that my pedal had been shipped to the wrong person until I asked them, hah!) and concluded with saying that it should arrive by mid-week (this week), but he frankly did not care when I got the pedal. I have not received any more updates nor a tracking number, the pedal has not arrived yet, and I when I tried to call the physical location of their store I received an operator message saying this number is not accepting calls at this time.
I wanted to let everyone know about this incident and seller, so that they may be cautious if someone may ever chose to order from them. With so many other online retailers and not to mention local shops which need more support than anyone else, why a buyer have to deal with such unfriendly and reliable service and then be told that they are ungrateful?
So I just wanted to give everyone who purchases pedals through online stores and e-bay that heads up about an very rude and unresponsive company who may have flat-out ripped me off named Rogue Guitar Shop (this should not be confused with Pro Guitar Shop, which is a fantastic company).
Recently, I purchased an Empress Vintage-Modified Superdelay from Rogue Guitar Shop, because they had offered me a deal on a new one. I paid them October 1st and was told they had shipped it USPS and was given a tracking number. 4-5 days go by, and I have not received the pedal and see that the shipping status has not changed. I send them an e-mail and received a reply stating that they had accidentally shipped my pedal to guy in California and the shipping status has not changed, because the empty shipping box was still sitting on their desk. They reassured me that the knew this California customer well and that he was shipping it to me last Friday priority mail. Admittedly, a sent him an e-mail that was a bit snippy (rightly so for having $400 float around with no tracking number) but still rather politely expressing my disappointment, how I thought this situation seemed very shady, and stating that had I ordered it through Pro Guitar Shop, who had recently offered VMSD's on sale for $400, I would have been given a tracking number and would have had the pedal by now. He responded saying that I was ungrateful for the discount, it was an honest mistake and they were being upfront (which explains why they never told me that my pedal had been shipped to the wrong person until I asked them, hah!) and concluded with saying that it should arrive by mid-week (this week), but he frankly did not care when I got the pedal. I have not received any more updates nor a tracking number, the pedal has not arrived yet, and I when I tried to call the physical location of their store I received an operator message saying this number is not accepting calls at this time.
I wanted to let everyone know about this incident and seller, so that they may be cautious if someone may ever chose to order from them. With so many other online retailers and not to mention local shops which need more support than anyone else, why a buyer have to deal with such unfriendly and reliable service and then be told that they are ungrateful?