ilovefuzz.com

Maybe someone from Mammoth can answer my question, since they seem to be in damage control mode.

Blake, etc-- Any chance of you guys coming up with a more... uhh... reasonable policy on shipping? Of the $2,000+ that I have spent on parts since you guys have been around, here is the primary reason why you have gotten $ZERO from me:

Risk Of Loss
Mammoth Electronics is not responsible for shipment after it has been shipped. Mammoth Electronics recommends the buyer purchase insurance for all orders above $100. Shipping insurance is available upon request.

How many Mammoth orders go missing? It must be a lot to justify a policy like that.

I mean, you do know that a purchase is not complete until the goods are in the customer's hands, right? And, of course, you know the responsibility for the safe arrival of goods lies squarely on you, right? And you know that any purchase of (shippers) insurance is made by you to protect you from liability-- even if you pass that cost directly to the customer-- since you are the one responsible if the package doesn't arrive as expected? And you know if a claim is to be filed, the shipping company won't deal with the end customer, since the shipping company's customer is whoever actually sent the shipment?

I know I am not the only one who has been scared away by this anti-customer policy. I asked this question at a different forum on the day you introduced your company, but somehow, against the objection of the community, the topic was magically deleted.

I'd really like to give you some of my business since you have some unique items that I would like to try. That just won't happen when there is no guarantee that my order will arrive.

Mike

Just buy a bunch of small orders.

can you guys get fresnal led bezels

I would love to see some Davies 1470 knobs or clones.

Tinned Bus Wire (because i'm lazy) and tiny 115-12VAC transformers (for my custom power supplies).

And LM317's.

A mammoth distributor in Australia!

10mm LED bezels

would love it if you could stock some sort of housing/mounting for photoresistors

Where are the circuit schematics for the Mammoth pedal kits (not the circuit board layout, but the actual schematic that shows signal flow)?
I'm new to the forum and Mammoth electronics but I could not find any information on schematics for the Mammoth pedal kits. I've ordered 3 pedal kits and was surprised that no schematic showing circuit operation are included. Couldn't find any on their website either. It's a real pain trying to troubleshoot problems without a schematic.

So I have to ask. When Mammoth absorbed 4site, where did all the discounts go? The stock items are not there anymore that used to be and the prices are insane on some items. IE cases for one. I can get the same 1790ns cases for 5 buck that Mammoth charge 9.50 for. Seems a bit nuts? Especially since 4site offered such good deals on bulk purchased items.

Do I have to call to get good pricing or is this not something that's being done anymore? I'm looking for purchase a hundred cases drilled and there's no way I'll pay that price.

Last 3 orders have been fucked up. I'm done. You've lost my business. I had to order from you this time because Bitches Love My Switches was out of enclosures, but I'd rather order from anywhere else but Mammoth now. So tired of this shit. I have people waiting on me and my orders get fucked. Not cool. Especially when I call to confirm they are coming whole.

Well Mammoth made good, I guess, on my order. Sigh. I ended up order boxes from Lawrence and got them a day later. Still no sign from Mammoth.

What kills me is the boxes were in stock at Mammoth and then listed as back order after I placed my order. OH and I called afterwards and asked to have that part of my order cancelled and was told that it already shipped! Which wasn't true. Sigh. So I've had a paying customer waiting for a week now, which isn't that long, but I don't like being behind.

I understand things happen, and I will more than likely order other things from Mammoth, but I think a few things need to change before I do it again.

I got notification last week that part of an order from May of 2014 shipped out. Almost a year after I placed an order, I got a padded envelope with 2 100uf caps that had been left out of the original order. For a year. A year. A YEAR.

skullservant wrote:I got notification last week that part of an order from May of 2014 shipped out. Almost a year after I placed an order, I got a padded envelope with 2 100uf caps that had been left out of the original order. For a year. A year. A YEAR.

Elephants never forget.