onelouderash wrote:Welp, looks like there was an issue with the first batch of Rubies...
Maybe this is just me thinking too much like a businessman, but if you're the one that screwed up, you need to be the one to fix it. Since this is a simple solution, either offer people the option to do it themselves, or offer to have it shipped back on your dime and you'll do it. Customer service IS the only leg companies have to stand on nowadays, big or small. They need to remember that. [/rant]
I absolutely agree with this. It's one of the reasons I'm not likely to buy Devi's pedals in the future.
onelouderash wrote:Welp, looks like there was an issue with the first batch of Rubies...
Maybe this is just me thinking too much like a businessman, but if you're the one that screwed up, you need to be the one to fix it. Since this is a simple solution, either offer people the option to do it themselves, or offer to have it shipped back on your dime and you'll do it. Customer service IS the only leg companies have to stand on nowadays, big or small. They need to remember that. [/rant]
I absolutely agree with this. It's one of the reasons I'm not likely to buy Devi's pedals in the future.
you guys....must be new to devi to be fair though she has hooked me up in the past when I sent a pedal to be fixed and she messed up she replaced it and gave me something extra, very nice of her.
bnet: htsamurai#1534
instagram: lastoneawake
stanimal wrote:Ummm yeah, didn't realize we loved HT that much
I honestly adore her designs, and she's been nothing but amazingly nice to me. I'm just never sure why there's so much drama always associated with her. I mean, the pedal isn't broken. And, value differences occur in so many different pedals.
htsamurai wrote:you guys....must be new to devi to be fair though she has hooked me up in the past when I sent a pedal to be fixed and she messed up she replaced it and gave me something extra, very nice of her.
See, you're justifying poor customer service because it's her MO. LIke I said, maybe it's just me holding everyone else to the same level that I do myself at work (graphic designer at a print house). We screw something up and the customer gets it, we make it right, period. If I'm giving you money for a product, and get a "I screwed up, but you can probably fix this yourself" from you, I'm not only going elsewhere but I'm letting everyone else know how lax you are to deal with issues.
I'm sure she's a great person, but "it's nothing personal, Sonny. It's just business."
htsamurai wrote:you guys....must be new to devi to be fair though she has hooked me up in the past when I sent a pedal to be fixed and she messed up she replaced it and gave me something extra, very nice of her.
See, you're justifying poor customer service because it's her MO. LIke I said, maybe it's just me holding everyone else to the same level that I do myself at work (graphic designer at a print house). We screw something up and the customer gets it, we make it right, period. If I'm giving you money for a product, and get a "I screwed up, but you can probably fix this yourself" from you, I'm not only going elsewhere but I'm letting everyone else know how lax you are to deal with issues.
I'm sure she's a great person, but "it's nothing personal, Sonny. It's just business."
naw man I'm with you entirely, did you ever hear the fiasco with the Workhorse? yeah, no thanks basically I'm just saying that she did take care of me once when I had a broken AE, but as a whole I'm really over her entire way of doing business
bnet: htsamurai#1534
instagram: lastoneawake
stanimal wrote:Ummm yeah, didn't realize we loved HT that much
htsamurai wrote:naw man I'm with you entirely, did you ever hear the fiasco with the Workhorse? yeah, no thanks basically I'm just saying that she did take care of me once when I had a broken AE, but as a whole I'm really over her entire way of doing business
Yeah, I hear you. It's just unfortunate when comments like yours are the exception and not the norm, you know?
htsamurai wrote:you guys....must be new to devi to be fair though she has hooked me up in the past when I sent a pedal to be fixed and she messed up she replaced it and gave me something extra, very nice of her.
See, you're justifying poor customer service because it's her MO. LIke I said, maybe it's just me holding everyone else to the same level that I do myself at work (graphic designer at a print house). We screw something up and the customer gets it, we make it right, period. If I'm giving you money for a product, and get a "I screwed up, but you can probably fix this yourself" from you, I'm not only going elsewhere but I'm letting everyone else know how lax you are to deal with issues.
I'm sure she's a great person, but "it's nothing personal, Sonny. It's just business."
naw man I'm with you entirely, did you ever hear the fiasco with the Workhorse? yeah, no thanks basically I'm just saying that she did take care of me once when I had a broken AE, but as a whole I'm really over her entire way of doing business
I really over all of it, in all it's whateverness. But it's nice to know that a pedal you pay $350 for has a limited life span inless you fix it or have it fixed... And I still think Devi's attitude of "if it doesn't work send it back and I will smash it with a hammer and refund you" . That missed the whole point of why we actually wanted the things, I would have waited much longer then we all did to have then right, to me she should have just said "I need more time". Granted, it is in the top fives fuzzes I've ever tried sound wise? yes, Can I trust it to function on a gig, no, does it work %100 of the time, no...
All of this talk about Devi's stuff being iffy is making me worry about the Rocket(original art) I have comming in the mail. ANything I should be worried about??
BlindtoFaith wrote:All of this talk about Devi's stuff being iffy is making me worry about the Rocket(original art) I have comming in the mail. ANything I should be worried about??
nope. themz is solid. at least mine is... but it is a painted finish...
BlindtoFaith wrote:All of this talk about Devi's stuff being iffy is making me worry about the Rocket(original art) I have comming in the mail. ANything I should be worried about??
BlindtoFaith wrote:All of this talk about Devi's stuff being iffy is making me worry about the Rocket(original art) I have comming in the mail. ANything I should be worried about??
it will be fine
Good to hear. I am very excited to finally have one. I was just getting worried seeing as how I have never owned any Devi stuff and KNOW I hear of all this bad stuff. Its all good now. I am calme. Hahaha
If it helps, I haven't had any issues with any other of Devi's pedals. I sold my Cherry pops to help pay for the WHF and I gave my old KP to my guitarist which she uses all the time, but I still have and use: OK, DF, SMBL, KP > DB custom and I have a peep somewhere.. I keep losing it...
. That missed the whole point of why we actually wanted the things, I would have waited much longer then we all did to have then right, to me she should have just said "I need more time". Granted, it is in the top fives fuzzes I've ever tried sound wise? yes, Can I trust it to function on a gig, no, does it work %100 of the time, no... 
" - smile_man
