The Devi Ruby!

[tuffteef]

All of this talk about Devi's stuff being iffy is making me worry about the Rocket(original art) I have comming in the mail. ANything I should be worried about??

it will be fine

[BlindtoFaith]

All of this talk about Devi's stuff being iffy is making me worry about the Rocket(original art) I have comming in the mail. ANything I should be worried about??

it will be fine

Good to hear. I am very excited to finally have one. I was just getting worried seeing as how I have never owned any Devi stuff and KNOW I hear of all this bad stuff. Its all good now. I am calme. Hahaha

[Mudfuzz]

If it helps, I haven't had any issues with any other of Devi's pedals. I sold my Cherry pops to help pay for the WHF and I gave my old KP to my guitarist which she uses all the time, but I still have and use: OK, DF, SMBL, KP > DB custom and I have a peep somewhere.. I keep losing it...

[hasblueshoes]

Haha maybe I'm just a Devi apologist or something but I don't think this is that bad. The pedal still works, and crazily enough it also still sounds good. I'm looking at it almost like MXR. They have been shipping blue boxes "wrong" for years. Some people like to open them up, clip c13 or whatever that is and then they say it sounds better. It isn't like it is a non functioning pedal or does it require a soldering iron to fix.

[Jero]

Some people like to open them up, clip c13 or whatever that is and then they say it sounds better. It isn't like it is a non functioning pedal or does it require a soldering iron to fix.

Sounds to me like the issue isn't an extra component (blue box style), so much as a wrong valued component. So you would want to replace one of your caps with a diff value...so yes soldering is ideal. You could get someone here to put it on a toggle for you

[hasblueshoes]

Some people like to open them up, clip c13 or whatever that is and then they say it sounds better. It isn't like it is a non functioning pedal or does it require a soldering iron to fix.

Sounds to me like the issue isn't an extra component (blue box style), so much as a wrong valued component. So you would want to replace one of your caps with a diff value...so yes soldering is ideal. You could get someone here to put it on a toggle for you

Well the solution posted by Devi is to clip out the resistor. It is just an extra component, now people are talking about modding it with a pot or different values but it really is just an extra component in there between the demo and the first production models.

[Jero]

Well the solution posted by Devi is to clip out the resistor. It is just an extra component, now people are talking about modding it with a pot or different values but it really is just an extra component in there between the demo and the first production models.

Oh ok, I haven't been following on Devi forum. Just clip it then, duh .

[one bad monkey]

Haha maybe I'm just a Devi apologist or something but I don't think this is that bad. The pedal still works, and crazily enough it also still sounds good. I'm looking at it almost like MXR. They have been shipping blue boxes "wrong" for years. Some people like to open them up, clip c13 or whatever that is and then they say it sounds better. It isn't like it is a non functioning pedal or does it require a soldering iron to fix.

Nothing about hating involved; I've been approaching this from a purely business perspective the entire time. It seems like this instance (and the other ones I've read) have her doing a "If I screw up, you fix it" type of attitude. Imagine if Ford had a recall, but said "This is a simple fix that you can take care of, if you want." That wouldn't fly with them, and it shouldn't fly here.

There are places I won't buy from strictly from their business practices and results with dealing with them. The business earns the customer's patronage, not the other way around.

[hasblueshoes]

Haha maybe I'm just a Devi apologist or something but I don't think this is that bad. The pedal still works, and crazily enough it also still sounds good. I'm looking at it almost like MXR. They have been shipping blue boxes "wrong" for years. Some people like to open them up, clip c13 or whatever that is and then they say it sounds better. It isn't like it is a non functioning pedal or does it require a soldering iron to fix.

Nothing about hating involved; I've been approaching this from a purely business perspective the entire time. It seems like this instance (and the other ones I've read) have her doing a "If I screw up, you fix it" type of attitude. Imagine if Ford had a recall, but said "This is a simple fix that you can take care of, if you want." That wouldn't fly with them, and it shouldn't fly here.

There are places I won't buy from strictly from their business practices and results with dealing with them. The business earns the customer's patronage, not the other way around.

Well having an extra cap in a pedal is slightly less dangerous that whatever might be wrong with my Ford. How about if Levi's put an extra button on my jeans? I think that is a much more practical example, although even Levi's are built by machines. Maybe if you find me a company that makes jeans by hand and it had an extra button. I digress. It just is fun to argue on the internet! I do a lot of business too, from a business perspective I am approaching this as a bonus "value-added" feature. There-in lies an extra level of customization! Instead of one pedal, I now have a choice of two! It is my own choice if I want to clip this component or not. I appreciate the transparency on her part in order to say "Hey I changed this from what I originally intended, here's how you can change it back if you want" The whole thing could have easily been swept under the rug if that is what the business owner wanted to do.

From a purely business perspective we have both spoken with our wallets. As far as haters go, Devi Ever tends to draw a lot of dislike and negativity, I have to say I think in this case most of it is at the least misinformed and misdirected. I'm not trying to change your mind or anything, I just think in this case some of this is unfair. If you want to talk about some fair criticism well, I also own a workhorse! I'm more than glad to listen there.

[one bad monkey]

While I agree with you that in the general scheme of things, this screw-up isn't "that" bad like you've said (and for the record, if I was in the situation that the people are that hold one of these pedals, I'd mod it with a switch too), this event came across as more of a "Oh, another screw up by Devi" instead of just an isolated incident. That was more of my issue.

My analogy still stands. Let's be honest, if this thing played out and Devi said "You can either do this to fix it yourself, or I'll pay for the shipping back to me to make this right" instead of what happened, how many people would really have been blown away by that? You would have a small, one person shop making some GIGANTIC waves from how they handled stuff, and you'd probably have people that wouldn't have given Devi a chance before going to try some stuff out, just based on the service.

Instead, we have people saying "What can you expect? It's a one person shop." which to me is unacceptable. If you make a living doing something, you are completely accountable to who buys your products/services. That's how I handle my freelancing, and it has worked out.

[BlindtoFaith]

Just messed around with my new(to me) Devi Rocket(original SP art). wowowowowowowowowowowowow!!!! Love this thing.

The first side is an awesome thick fuzz with the ability to get splatty. Then the other side just gives me tons of different sounds to sculpt!!!

[hasblueshoes]

My analogy still stands. Let's be honest, if this thing played out and Devi said "You can either do this to fix it yourself, or I'll pay for the shipping back to me to make this right" instead of what happened, how many people would really have been blown away by that? You would have a small, one person shop making some GIGANTIC waves from how they handled stuff, and you'd probably have people that wouldn't have given Devi a chance before going to try some stuff out, just based on the service.

One. One person I guess. Would that be you? Probably. I don't really mind if you want to project your personal feelings here, maybe it would be more than one. I just think you might want to stick to calling it your personal feelings. I, along with a few of the other folks who have gotten theirs by now instead bought into the GIGANTIC waves caused by offering a handbuilt fuzz for $50. Making it right consists of what 5 minutes, a screw driver and a pair of toenail clippers? That's a lot better than $10 (there and back, estimate!), a trip to the post office and not having the pedal for a week and a half. I own the thing and I am happy with the way it turned out. Are you unhappy with the condition you received your Ruby in? The thing is, if it were really wrong, really really wrong it gets shipped back and fixed, and heck have I heard stories of people getting hooked up for their troubles too?

If you would like relate your personal experience with poor Devi Ever customer service that might apply. If you have helpful suggestions for how she should run her business, perhaps an email would be more direct?

[stanimal]

Devis flagship pedals have always been great and her ideas and forum interactions inspired us to want to know more about her and her work.... At one point she was all ears and wide eyed to her success but something happened and she stopped trusting and started protecting herself...

I still admire the work and love and am inspired by modding her stuff because I have yet to find any other circuits that are so awesome in their simplicity yet complex in their ability to be modified....

I wandered over to her etsy store and saw all her pedals listed and I was nostalgic for that adrenaline rush I would get contemplating what/when/how/why I would land those pedals.... My very first was the spectacular aenima and I have a shoegazer now.... I won't ever forget that....

But I've stopped trying to climb that wall she's built and I'll give her her space if anything to protect myself....

Hope she listens to my suggestion and does the limited run modified series, I'd even help build them for her.....

[one bad monkey]

One. One person I guess. Would that be you? Probably. I don't really mind if you want to project your personal feelings here, maybe it would be more than one. I just think you might want to stick to calling it your personal feelings. I, along with a few of the other folks who have gotten theirs by now instead bought into the GIGANTIC waves caused by offering a handbuilt fuzz for $50. Making it right consists of what 5 minutes, a screw driver and a pair of toenail clippers? That's a lot better than $10 (there and back, estimate!), a trip to the post office and not having the pedal for a week and a half.

I think you're missing my point. Had the "Send it back on my dime and it'll be made right" been offered, it may not have been used at all. You certainly wouldn't have used it, and that's okay. The gesture is what is important here, and that would have made more waves than a cheap fuzz.

But as you said, it's all personal feelings and opinions, based on years in the production world. And you are more than welcome to disagree.

[tuffteef]

yeah technically people buy something and it should be what its supposed to be
and if it isnt how its supposed to be its not the buyers issue to take care of even if it is simple
yes most of us would just clip it cause its totally easy duhs
its kind of her issue she made the accident of adding a cap hence she should fix it is where bad monkeys getting at i think
even if it cost 50 dollars its still the businesses issue not the buyer, sometimes u screw up and u gotta cop the overheads and make it right

it happens, can be expensive but its what happens

i see both sides though

i dunno lets just enjoy the fuzz