Maybe someone from Mammoth can answer my question, since they seem to be in damage control mode.
Blake, etc-- Any chance of you guys coming up with a more... uhh... reasonable policy on shipping? Of the $2,000+ that I have spent on parts since you guys have been around, here is the primary reason why you have gotten $ZERO from me:
Risk Of Loss
Mammoth Electronics is not responsible for shipment after it has been shipped. Mammoth Electronics recommends the buyer purchase insurance for all orders above $100. Shipping insurance is available upon request.
How many Mammoth orders go missing? It must be a lot to justify a policy like that.
I mean, you do know that a purchase is not complete until the goods are in the customer's hands, right? And, of course, you know the responsibility for the safe arrival of goods lies squarely on
you, right? And you know that any purchase of (
shippers) insurance is made by you to protect you from liability-- even if you pass that cost directly to the customer-- since you are the one responsible if the package doesn't arrive as expected? And you know if a claim is to be filed, the shipping company won't deal with the end customer, since the shipping company's customer is whoever actually sent the shipment?
I know I am not the only one who has been scared away by this anti-customer policy. I asked this question at a different forum on the day you introduced your company, but somehow, against the objection of the community, the topic was magically deleted.
I'd really like to give you some of my business since you have some unique items that I would like to try. That just won't happen when there is no guarantee that my order will arrive.
Mike
