It's really quiet (for a 100watt tube amp) and when you turn up the volume passed 3-4 it gets really really distorted, especially when the guitar's volume is dimed.
I tried both inputs, same issue. I looked at the back and saw that one of the tubes didn't glow =/. I'm hoping that's all it is. Would a dead / missing tube cause this? They didn't remove the tubes to ship it, so something could have happened. They said it was running fine, so unless they are completely stupid and have no idea how this amp is supposed to sound, this issue came up during shipping.

My question is, how good is guitar center about fixing used stuff that's 'broken'? I mean I figure I can just return it if they give me any crap about wanting to get it fixed for free. I called the store before I ordered it off the internet and they said it was working fine =/. I haven't really had the time to check it out since it was late at night and all my roommates were home. I'm hoping when I go downstairs tomorrow I can just unplug and replug the tube and have it work. Even if they're willing to replace the tube for free it's going to take a minute, I doubt stores are just stocking 7027As.
Also pics I guess

side note, this thing is fucking deep, its not as long as my R50H but its DEEP. AND HEAVY. I thought my r50h was heavy. It's a baby compared to this thing.