I'm not sure whether this is an appropriate place to post a thread of this kind but I just hoped that someone might be able to offer me some advice as I expect a lot of you are seasoned eBay users. I recently (early October) sold a pedal on eBay for about £40 and I sent the item from the UK to Spain untracked (not something I would repeat!) about two weeks ago. The buyer was initially patient but has now raised some form of Paypal claim against me and wants a full refund. Should I issue a refund at this stage? Or try to make the buyer wait a bit longer? (Of course he could have already received the item for all I know. .) I think I need to wait another week or two before I can make a claim for compensation from the Royal Mail.
Thanks!